IT Help Desk

Reports to:



Library Hours


10.00 per hours

Job Posting Date:


Job Summary and Responsibilities:

Answer Calls and respond to email requests related to IT on campus.
Troubleshoot and resolve various Windows and Mac hardware and software issues.
Communicate effectively with a variety of clients.
Learn the organizational structure of the IT department so that calls and tickets can be routed correctly.
Utilize the Solar Winds software program to enter tickets for IT related issues.
Utilize LibAnswers to track foot traffic and call volume for the help desk.
Other duties as assigned.

Minimum Qualifications:

Degree-seeking student, enrolled in at least 6 credit hours at CC or a partnership institution. Degree seeking student with a GPA of 2.5 or above.
Strong communication skills – must be able to speak in a professional manner.
Strong problem solving and technical skills.
Team player.
Familiarity with Windows 7, 10 and Mac OS X operating systems.
Reliable, punctual, personable and willing to help others.

How to apply:

Come to the help desk and fill out an application or email

Contact Person:

Samantha Roylance

Contact Phone:


Contact Email:

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