Contact Tracer


Natrona County Health Department


Casper, WY

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Application Commence Date:


Application Close Date:


Company Description:

Job Summary and Responsibilities:

Under the supervision and direction of the Prevention Manager, this position performs
community contact tracing resulting from contact with an individual diagnosed with COVID-
19. Responsibilities include calling individuals who have been in contact with a diagnosed
individual and documenting symptom checks, referring them for testing according to
established protocols, providing contacts with connection to resources as needed; and
establishing quarantine/isolation periods and sending quarantine/isolation orders.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following
representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties
performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable
accommodations will be made as required. The job description is subject to change at any time by the employer.
Essential duties and responsibilities may include, but are not limited to, the following:
 Call individuals with a positive diagnostic test for COVID-19, provide support and gather
information including information about the disease, establish isolation period and send
isolation orders as required, and arrange testing of symptomatic contacts.
 Collect and record information in the Client REDCAP database
 Maintain daily contact with manager; update on daily progress; report issues from the
unit to the supervisor; and brainstorm and implement solutions.
 Call contacts of newly diagnosed cases.
 Triage and coordinate next steps for care and quarantine for relevant contacts.
 Determine relevant quarantine time frames and exposure periods for positive cases and
 Assist newly positive cases in determining relevant contacts within the exposure period.
 Perform phone calls as needed; including contacts who have been exposed to COVID-19,
workplaces, and to places of business a COVID-19 positive patient has frequented.
 Communicate with contacts in a professional and empathetic manner.
 Contact tracers will follow scripts and procedures to inform contacts about the
importance of quarantine and what to do if symptoms develop. Contact tracers are not
permitted to deviate from said guidance or provide information that is not included in the
documents provided.
 Support the relationship between the Casper – Natrona County Health Department
(CNCHD) staff and the general public by demonstrating courteous and cooperative
behavior when interacting with contacts and CNCHD staff; maintain confidentiality of
work-related issues, confidential health information and CNCHD information. Perform
other duties as required or assigned.

Minimum Qualifications:

Education and Experience:
 High School Diploma or equivalent; AND experience working in a health, human
service, or community-based organization preferred; OR equivalent combination of
education, training and experience. Fluency in Spanish a plus.
Required Knowledge of:
 Standard office practices and procedures, including filing and retrieval systems,
correspondence formats and the operation of standard office equipment.
 Maintaining confidentiality and discretion with sensitive information.
 Principles of organizing information, record keeping, and confidential records
 English usage, spelling, vocabulary, grammar, proofreading, and punctuation.
 Ability to work effectively with other employees, agencies and the public.
 Business computers, standard MS Office software applications, specialized software
applications and internet technologies.
Required Skills in:
 Working independently, maintaining composure and confidentiality, and working
effectively in a high-pressure environment with changing priorities.
 Communicating effectively, in a positive and professional manner.
 Providing excellent customer service.
 Critical thinking and sound judgment.
 Providing empathetic customer service and support to distressed individuals.
 Following verbal and written instructions and procedures.
 Planning, prioritizing and completing assignments with minimum supervision.
 Using computer applications related to the work, including word processing, spreadsheet
and database applications.
 Maintaining collaborative and effective working relationships with staff, elected officials,
boards, outside agencies, and members of the public to meet mutual goals and objectives.
Other Requirements:
Individuals selected for employment are required to:
 Follow all scripts, policies and procedures provided by CNCHD staff and comply with
training regarding confidential information related to personal health information.
 Successfully complete Wyoming Contact Tracing training
 Successfully complete Johns Hopkins Contact Tracing Training.
 Successfully complete Wyoming Health Department HIPAA training.
 Use only CNCHD provided or CNCHD specifically approved phones and computers and
Internet providers for related duties.
 Successfully complete medical evaluation on hire.
 Successfully complete immunization review on hire.
 Successfully complete drug screen on hire
 Successfully complete Background and Central Registry Check
 Possess a valid State of Wyoming driver’s license

Work Environment:
 Contact Tracing Call Center will operate 7 days a week between the hours of 7:00am and
8:00pm. Evening or weekend work may be required.
 Contact tracers will be required to use only CNCHD provided telephones and equipment
unless specific approval is given for use of other business-only devices. Each individual
will be assessed for appropriate work equipment.
 Interactions with diverse cultural and socio-economic populations.
 Must possess a valid driver’s license.
 Ability to travel with use of department vehicle.
 Ability to work some weekend and evening hours.
Experience with public, communication, health awareness and ability to ask questions in a
variety of ways.
This position reports to the Prevention Manager.
ADA Essential Requirements
 Vision adequate for daily work, corrected vision of 20/40- on
the Sneller scale.
 Hearing adequate for daily work corrected hearing of 30
decibels on the 1000, 2000 frequency scale.
 Must have the ability to lift twenty pounds from floor to waist level.
 Reasonable accommodations will be addressed, based on the Position Description.

Potential Hazards Includes
 Potential exposures to communicable disease from direct/or indirect personal contact.
 Use of vehicles/or equipment.
 Variety of environmental conditions at work sites.
 Injury due to awkward positions, and prolonged computer work.
 Exposure to chemical agents, to include reagents, sanitizers and other chemicals that
may be associated with routine and incidental assignments.

Performs Other Duties as Assigned
The above statements describe the general duties, which constitute the work of this
position and shall not be considered a detailed description of the work requirements
inherent to this position.

How to apply:

How to Apply
Interested applicants must submit a letter of intent and resume or curriculum vitae to the
Casper Natrona County Health Department. Please submit your letter of intent and
resume/CV electronically via email:
Hailey Bloom, MPH
Community Prevention Program Manager
Casper-Natrona County Health Department
Phone: (307) 577-9755

Contact Person:

Hailey Bloom

Contact Phone:


Contact Email:

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