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HELP IT

CC Help Desk*

Contact us , by phone, in-person, or live chat (Tech Answers) with questions or concerns.

PH: 307-268-3648
Location: LH and Library Lower Level

Help Desk Process - What Happens When I Call the Help Desk?

Voicemail and email messages will be returned in a timely manner.

Main Location LH 3

Fall and Spring Semester Hours
8 AM to 5PM Monday - Friday
Closed Saturday and Sunday in addition to days listed below.

Summer Semester Hours
7:30 AM to 4:30 PM, Monday - Friday
Closed Saturday and Sunday in addition to days listed below.

Help Desk Annex - Call Center at the Library
307-268-3648

2014 Spring Semester Hours
7:30 AM to 10:00 PM, Monday--Thursday
8:00 AM to 4:00 PM Friday
11:00 AM to 4:00 PM Saturday
1:00 PM to 9:00 PM Sunday

2014 Winter Holiday Hours
9:00 AM to 5 PM, Monday - Friday
Closed Saturday and Sunday
12/13 thru 12/20 and 01/02 thru 01/17/14

General Campus Closures Equality Day (01/20), President’s Day (02/17), Spring Break (03/10-03/14), Spring Holiday (04/18), Memorial Day (05/26), Independence Day (07/04), Labor Day (09/01), Fall Break (10/18-10/19&10/20), Thanksgiving (11/26-11/28), Winter Holiday 2014(12/20/14 through 01/02/15).

We provide the following services on campus
Click on the panels below to expand

EMPLOYEE WORK ORDER REQUEST
COMPUTER HELP - FAQS

Help! image

Computer Helpful
[ CLICK HERE ]

This information is presented to help you find answers for some of the more common questions and problems you might encounter when using the computer resources at Casper College. If you can't find the help you're looking for here please contact the doIT Help Desk at 268-doIT (268-3648) or via Email


Technology FAQs (coming soon)


Casper College Students:

Students will use their Casper College username and password for access to campus lab computers, Web Advisor, MyCC and Moodle4Me. Login information can be obtained from Enrollment Services, Do IT or the student's academic advisor.

UW/CC Students: Contact Dan Straka, 307-268-2399


Software Locations

Looking to use specific a piece software? A list of installed software can be found HERE


University of North Dakota:

University of North Dakota students type ND plus 6 digits of their North Dakota ID number minus any leading zeros.
For example: A student enrolled at UND, named Joe Bob, student ID number of 605948-2

at the login prompt input: ND605948
at the password prompt input: jb (initials of first and last name)


WINDOWS XPand 7
After logging into Novell, you will see a Windows login with a username of CC. Click OK. (You cannot press escape nor choose Cancel.)

To Log Off:
Choose Start on the status line. Click on Log Off. At the prompt "Are you sure you want to log off?" Choose "Log Off" , Click OK. (Both steps must be complete to log the student off of the server. If these steps are not completed, anyone can use the student's account.)

To Shutdown:
Click on Start on the Status Bar. Choose Shutdown. At the prompt "What do you want the computer to do?" from the drop box chose "Shutdown". Windows 2000 and Windows XP will shut your computer OFF. The monitor goes into safe mode. Turn off the monitor by pressing the button on the front of the monitor. It's OK if you leave it in safe mode.

Log on Failure:
Files are updated daily during the first week of school, thereafter are updated weekly. Contact the Do IT, with any account issues.

THUNDERGEEKS


ThunderGeek Job Description  

This part-time position helps to provide outstanding support for all faculty, staff, and students at Casper College. Start date can be as early as January 5, 2012.

Duties:
- Answer calls and respond to online requests related to Information Technology on campus
- Troubleshoot and resolve various Windows PC and Macintosh hardware and software problems
- Communicate effectively with a variety of clients
- Learn the organizational structure of the Information Technology department so that calls can be promptly routed to appropriate teams
- Utilize SchoolDude Help Desk  software for call tracking and resolution
- Contribute to the construction and maintenance of the Help Desk Knowledge Base
Desired Qualifications:
- Registered student with a GPA of 2.5 or above
- Strong communication skills - must be able to speak in a professional manner to a variety of clients
- Strong problem solving and technical computer skills
- Collaborative team player
- Familiarity with Windows XP, Windows 7  and Macintosh OS X operating systems
- Positive customer service-oriented attitude

Communication skills must be developed to a very high degree together with an understanding of the technical issues involved with the delivery of the organization's products and services. It is not necessary for each Help Desk representative to have detailed knowledge of highly sophisticated technical systems, but they should have sufficient understanding of the technicalities involved to identify the correct level of technological support to be supplied by the organization's technical staff. Areas for Help Desk training include:


-    Telephone handling techniques
-    Product and service orientation
-    Communication skills development
-    Complaint handling skills
-    Listening skills
-    Stress management
-    Recording and note taking skills

Updated January 4, 2012

ACCOUNTS AND PASSWORDS

Student logon to Academic Network

Effective June 2004


Casper College Students:

Students will use their Casper College username and password for access to campus lab computers, Web Advisor, MyCC and Moodle4Me. Login information can be obtained from Enrollment Services, Department of IT or the students academic advisor.


UW/CC Students: Contact Dan Straka, 307-268-2399


University of North Dakota:

University of North Dakota students type ND plus 6 digits of their North Dakota ID number minus any leading zeros.
For example: A student enrolled at UND, named Joe Bob, student ID number of 605948-2

at the login prompt input: ND605948
at the password prompt input: jb (initials of first and last name)


WINDOWS XPand 7
After logging into Novell, you will see a Windows login with a username of CC and no password. Click OK. (You cannot press escape nor choose Cancel.)

To Log Off:
Choose Start on the status line. Click on Log Off. At the prompt "Are you sure you want to log off?" Choose "Log Off" , Click OK. (Both steps must be complete to log the student off of the server. If these steps are not completed, anyone can use the student's account.)

To Shutdown:
Click on Start on the Status Bar. Choose Shutdown. At the prompt "What do you want the computer to do?" from the drop box chose "Shutdown". Windows 2000 and Windows XP will shut your computer OFF. The monitor goes into safe mode. Turn off the monitor by pressing the button on the front of the monitor. It's OK if you leave it in safe mode.

Log on Failure:
Files are updated daily during the first week of school, thereafter are updated weekly. Contact Department of IT , with any account issues.


Department of Distance Education page

HEOA P2P Student Disclosure

*CC Help Desk is a collaborative effort between the Department of Information Technology and Educational Resources Group.




Department of Information Technology Services

WIRELESS AND INTERNET

CC-Public

Access is available to all campus users. No login required.

PROGRAMMING

 

IT WORKSTATION SUPPORT

Report a problem (Employee Work Order Request)

CAMPUS COMPUTER LABS
Campus Computer Labs

Computer classrooms/laboratories are equipped with state-of-the- art equipment and are available for general student use 7 days a week.

Our local area network offers access to the Internet as well as a suite of general application software which includes a word processor, a spreadsheet, and a database. Software used for specific disciplines is also available.

Part-time work-study positions are available in the Department of Information Technology. Students in these positions either assist other students in the computer laboratories or have the opportunity to work on a variety of tasks with full-time personnel in Department of Information Technology.

LIESINGER HALL COMPUTER LAB ROOM 6

CC LH6 ~ PC LAB

Headphones are available for use.
Lab assistants are available to assist students during the Fall and Spring semesters- see posted schedule.

SUMMER Semester Hours: 7:30 - 4:30 M-F
FALL and SPRING Semester Hours:
Campus Library Computer Lab Monday - Thursday 8:00 a.m. - 10:00 p.m.
M-Th: 7:30am-6:00pm
F-7:30am-5:00pm
Friday 8:00 a.m. - 5:00 p.m.
Closed Saturday and Sunday
Saturday : 12:00 pm-5:00 PM Sunday: 1:00 p.m. - 8:00 p.m.

LIESINGER HALL MAC LAB ROOM 7

CC LH7 ~ MAC LAB
Headphones are available for use.
Lab assistants are available to assist students during the Fall and Spring semesters- see posted schedule.
Instructors who wish to reserve LH7 for a class contact Donielle Williams at x2016.
Students NOTE: Instructors may reserve LH7 for classes. Please see the board for posted class times.

SUMMER Semester Hours: 7:30 - 4:30 M-F
FALL and SPRING Semester Hours:
Campus Library Computer Lab Monday - Friday 8:00 a.m. - 5:00 p.m.
M-Th: 7:30am-6:00pm
F-7:30am-5:00pm
Closed Saturday and Sunday

KRAMPERT THEATRE COMPUTER LAB ROOM 152

Krampert Theatre Computer Lab 152

Computer Lab Schedule
Monday through Friday 10:00 a.m. until 7:00 p.m.
Weekends Closed
or Further Information, see Grant Wilson, KT145

GOODSTEIN LIBRARY COMPUTER LABS

Casper College LI 213 and Lower Level 101
Headphones and Microphones are available for checkout.

SUMMER Hours M-F 8-5 See CC Library home page.

Fall and Spring Semester Hours:
Monday - Thursday 7:30 a.m. to *9:55 p.m.
Friday 7:30 a.m. to *4:55 p.m.
Saturday 9:00 a.m. to *4:55 p.m.
Sunday 12:00 p.m. to *7:55 p.m.
*NOTE -- The computers will shut off at these times, and any work that is not saved will be lost.
LIBRARY COMPUTER LABS ARE OPEN WHEN THE GOODSTEIN LIBRARY IS OPEN, UNLESS NETWORK MAINTENANCE IS SCHEDULED OR OTHERWISE POSTED.

PHYSICAL SCIENCE COMPUTER LABS

Casper College PHYSICAL SCIENCE BUILDING
Lab Information and Schedule

  • PS 325 -See Computer Science Instructor
  • PS 327 - See Computer Science Instructor.
  • PS 224 - See Jared Bowden, Physics Instructor.

 

 


Department of Information Technology Policy, Guidelines, and Procedures

POLICY

The current replacement content will be published soon.


GUIDELINES

Acceptable Use Guidelines for Casper College Computing Resources

Information technology, as defined by the Information Technology Association of America (ITAA), is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware." IT deals with the use of electronic computers and computer software to convert, store, protect, process, transmit, and securely retrieve information.

Our jobs encompass many aspects of computing and technology. The DoIT umbrella can be quite large, covering many fields. Our professionals perform a variety of duties that range from installing applications to designing complex computer networks and information databases. A few of the duties we perform may include data management, networking, engineering computer hardware, database and software design, as well as the management and administration of entire systems with the Casper College data framework. When computer and communications technologies are combined, the result is information technology, or "infotech". Feel free to contact us at any time for information and/or assistance.



Department of Information Technology Projects

2012-2013

HelpDesk Reorganization

Migration from GroupWise to Gmail and Google Apps


Laptop
UPDATES
  • ImageNow
COMPLETED
  • WebAdvisor Restructure Fall 2011

Department of Information Technology Planning

A computer virus is a computer program that can copy itself and infect a computer without permission or knowledge of the user. The term "virus" is also commonly used, albeit erroneously, to refer to many different types of malware and adware programs. Most computers are now connected to the Internet and to local area networks, facilitating the spread of malicious code. Today's viruses may also take advantage of network services such as the World Wide Web, email, Instant Messaging and file sharing systems to spread, blurring the line between viruses and worms. Furthermore, some sources use an alternative terminology in which a virus is any form of self-replicating malware.

DoIT Technology Resource Center

DOWNLOADS
DOIT FALL 2011 INFORMATION SESSION

The current replacement content will be published soon.

Casper College Department of Information Technology

The Department of Information Technology (DoIT) at Casper College strives to enhance learning, improves service and communication, and increase student, faculty, staff, and community access to useful information through the application of technology, provides computing, networking, e-learning, telephone, training, and support services to students, faculty, staff, and the Casper College community.

Maintenance News

 

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Department of Information Technology Planning

DOIT DEPARTMENT MINUTES

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TECH COMMMITEE

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STRATEGIC PLAN

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