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Computer Help--FAQ [ CLICK HERE ] This information is presented to help you find answers for some of the more common questions and problems you might encounter when using the computer resources at Casper College. If you can't find the help you're looking for here please contact the doIT Helpdesk at 268-doIT (268-3648) or via Email

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Casper College Students:

Students will use their Casper College username and password for access to campus lab computers, Web Advisor, MyCC and Moodle4Me. Login information can be obtained from Enrollment Services, Do IT or the student's academic advisor.

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UW/CC Students: Contact Dan Straka, 307-268-2399

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University of North Dakota:

University of North Dakota students type ND plus 6 digits of their North Dakota ID number minus any leading zeros.
For example: A student enrolled at UND, named Joe Bob, student ID number of 605948-2

at the login prompt input: ND605948
at the password prompt input: jb (initials of first and last name)

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WINDOWS XPand 7
After logging into Novell, you will see a Windows login with a username of CC. Click OK. (You cannot press escape nor choose Cancel.)

To Log Off:
Choose Start on the status line. Click on Log Off. At the prompt "Are you sure you want to log off?" Choose "Log Off" , Click OK. (Both steps must be complete to log the student off of the server. If these steps are not completed, anyone can use the student's account.)

To Shutdown:
Click on Start on the Status Bar. Choose Shutdown. At the prompt "What do you want the computer to do?" from the drop box chose "Shutdown". Windows 2000 and Windows XP will shut your computer OFF. The monitor goes into safe mode. Turn off the monitor by pressing the button on the front of the monitor. It's OK if you leave it in safe mode.

Log on Failure:
Files are updated daily during the first week of school, thereafter are updated weekly. Contact the Do IT, with any account issues.

Software Request Procedure

• Software Request Form
• Fillable Form
  
  

ThunderGeek Job Description  

This part-time position helps to provide outstanding support for all faculty, staff, and students at Casper College. Start date can be as early as January 5, 2012.

Duties:
- Answer calls and respond to online requests related to Information Technology on campus
- Troubleshoot and resolve various Windows PC and Macintosh hardware and software problems
- Communicate effectively with a variety of clients
- Learn the organizational structure of the Information Technology department so that calls can be promptly routed to appropriate teams
- Utilize SchoolDude Helpdesk  software for call tracking and resolution
- Contribute to the construction and maintenance of the Helpdesk Knowledge Base
Desired Qualifications:
- Registered student with a GPA of 2.5 or above
- Strong communication skills - must be able to speak in a professional manner to a variety of clients
- Strong problem solving and technical computer skills
- Collaborative team player
- Familiarity with Windows XP, Windows 7  and Macintosh OS X operating systems
- Positive customer service-oriented attitude

Communication skills must be developed to a very high degree together with an understanding of the technical issues involved with the delivery of the organisation's products and services. It is not necessary for each Help Desk representative to have detailed knowledge of highly sophisticated technical systems, but they should have sufficient understanding of the technicalities involved to identify the correct level of technological support to be supplied by the organisation's technical staff. Areas for Help Desk training include:

-    Telephone handling techniques
-    Product and service orientation
-    Communication skills development
-    Complaint handling skills
-    Listening skills
-    Stress management
-    Recording and note taking skills

Updated January 4, 2012

Student logon to Academic Network

Effective June 2004

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Casper College Students:

Students will use their Casper College username and password for access to campus lab computers, Web Advisor, MyCC and Moodle4Me. Login information can be obtained from Enrollment Services, Department of IT or the students academic advisor.

---

UW/CC Students: Contact Dan Straka, 307-268-2399

---

University of North Dakota:

Universtiy of North Dakota students type ND plus 6 digits of their North Dakota ID number minus any leading zeros.
For example: A student enrolled at UND, named Joe Bob, student ID number of 605948-2

at the login prompt input: ND605948
at the password prompt input: jb (initials of first and last name)

---

WINDOWS XPand 7
After logging into Novell, you will see a Windows login with a username of CC. Click OK. (You cannot press escape nor choose Cancel.)

To Log Off:
Choose Start on the status line. Click on Log Off. At the prompt "Are you sure you want to log off?" Choose "Log Off" , Click OK. (Both steps must be complete to log the student off of the server. If these steps are not completed, anyone can use the student's account.)

To Shutdown:
Click on Start on the Status Bar. Choose Shutdown. At the prompt "What do you want the computer to do?" from the drop box chose "Shutdown". Windows 2000 and Windows XP will shut your computer OFF. The monitor goes into safe mode. Turn off the monitor by pressing the button on the front of the monitor. It's OK if you leave it in safe mode.

Log on Failure:
Files are updated daily during the first week of school, thereafter are updated weekly. Contact Department of IT , with any account issues.